COMPLAINTS COMMISSION

The Independent Agency for Quality Assurance in Education operates in accordance with the principles of transparency and accountability set out in the IQAA Strategy. This implies that there are clear and published procedures for responding to complaints from educational organizations that disagree with the comments and recommendations of a team of external experts. A complaint is an expression of dissatisfaction with the quality of services, the actions of the agency's coordinators or members of the IQAA external expert group.

The Agency has a separate complaint procedure. Consideration of the complaint of educational organizations allows you to identify violations committed during the external audit and offers recommendations for their elimination. The review of claims allows you to monitor and evaluate the effectiveness of the procedures used, maintain the openness and responsibility of the Agency's employees, and is part of a strategy aimed at improving the quality of the work of IQAA and expert commissions.

abdrakhman

 

Abdrakhman Gulnar Kabylkalymovna

Head of the Center for Accreditation and Quality Management, M.Kh.Dulati Taraz Regional University

  • Work experience:

    • Teaching Activity at the M.Kh.Dulati Taraz Regional University (from 1989 to the present).

    Work experience: Holder of the title of the MES RK "Best University Teacher - 2007", Member of the Kazakh Association of Teachers of Russian Language and Literature.

aitimov

 

Aitimov Bolat Zholdasbekovich

Head of the Department of Criminal Law Disciplines, Zhetysu State University named after I. Zhansugurov, PhD

  • Education:

    • Kh.A.Yassawi International Kazakh-Turkish University (1999);
    • Korkyt Ata Kyzylorda State University (2005);
    • Master's degree program of the Kh.A.Yassawi International Kazakh-Turkish University (2010);
    • PhD of Zhetysu State University named after I.Zhansugurov (2016).

    Work experience:

    • Head of laboratory, Senior Lecturer, Deputy Dean of Kyzylorda state University named after Korkyt (2006 - 2013);
    • Lawyer, legal consultant in different organizations: the International Center for Nonprofit Law of the RK in Almaty, the Representative office of the International Charity Fund "Children of Chernobyl and the Aral Sea", the Association "Civil Alliance of Kyzylorda region" (2013 - 2015);
    • Head of the Department of Criminal Legal Disciplines of Zhetysu University named after I.Zhansugurov (2017 - present).
turchekenova

 

Turchekenova Rylash Amirzhanovna

Director of the Institute of Management, Candidate of Economic Sciences, Academy of Public Administration under the President of the Republic of Kazakhstan

  • Education: West Kazakhstan Agricultural Institute (1991-1995), postgraduate study at the KazNII of Economics and Management of the Agro-Industrial Complex (1997 - 1999).

    Work experience:

    • Economist of the Planning and Economic Department of the West Kazakhstan Electric Distribution Company (1997-2001);
    • Head of the Center for Academic Programs, Head of the Department "State Regulation of Economy", Associate Professor of the Department "Economics and Finance" of the Academy of Public Administration under the President of the Republic of Kazakhstan (2006 - 2016).);
    • Head of the Center for Academic Programs of the Academy of Justice under the Supreme Court of the Republic of Kazakhstan (2016);
    • Director of "Educational Consulting Academy" LLP (2017-2019);
    • Director of the Institute of Management of the Nursultan city of the Academy of Public Administration under the President of the Republic of Kazakhstan (2019 - present).
khussainova

 

Khusainova Gulzada Anuarovna

Head of the Department "Music Education" of the Kazakh National University of Arts, Candidate of Pedagogical Sciences, PhD

  • Education: Alma-Ata State Conservatory named after Kurmangazy (1985), postgraduate course at the Research Institute of Pedagogy of the Academy of Pedagogical Sciences of Ukraine (1995).

    Work experience:

    • From Teacher of the Department of Musical Instruments to Head of the Department of Musical Art and Education of the L. N. Gumilyov Eurasian National University (1985-2008);
    • Head of the Department of "Music Education", Vice-Rector for Educational Work, Associate Professor of the Department of Music Education of the Kazakh National University of Arts (from 2008-to the present).

    Awards: Badge of the Ministry of Education and Science of the Republic of Kazakhstan "Honorary Worker of Education of the Republic of Kazakhstan" (2013).